Question 1

Business Systems Analyst/Digital Strategy Lead - Ehret Plumbing, Heating & Cooling

Accepted Answer

2024 through July 2026 - Belleville, IL • Led digital strategy and internal systems improvement for a multi-trade service company serving residential and commercial customers • Designed and implemented CRM workflows, automation, and internal tools to improve lead handling, customer communication, and operational visibility • Partnered with leadership and frontline teams to translate real-world needs into practical system solutions • Supported marketing, web, and messaging efforts to ensure consistency across platforms and customer touchpoints • Applied AI-assisted workflows to reduce manual tasks, improve response times, and support scalable growth

Question 2

Founder/Creative Systems Lead - Grounded Ink and Thread

Accepted Answer

2016 through 2024 - Pontoon Beach, IL • Founded and operated a multi-service design and production business delivering branding, apparel, print, and digital assets for businesses, churches, and organizations • Owned end-to-end workflows including client intake, design approvals, production scheduling, fulfillment, and follow-up • Built repeatable systems to improve consistency, turnaround time, and communication across projects • Introduced automation and AI-assisted tools to streamline internal processes, content creation, and client coordination • Balanced creative execution with operational decision-making, budgeting, and vendor management

Question 3

Director of Technology/Graphic Designer - Cornerstone Christian Church

Accepted Answer

2009 through 2016 - Shiloh, IL • Oversaw technology systems supporting worship services, communications, and internal operations • Led design initiatives including branding, print materials, digital graphics, and web assets • Managed volunteers and staff across technical and creative roles, ensuring reliability and clarity in high-pressure environments • Improved processes around media, scheduling, and communication to support a growing congregation

Question 4

Project Account Manager/Web Designer - Network Solutions

Accepted Answer

2008 through 2009 - Belleville, IL • Managed client web projects from discovery through launch, balancing design requirements with technical constraints • Served as the primary liaison between clients, designers, and developers • Delivered websites that aligned visual identity with usability and business goals • Supported long-term client relationships through clear communication and structured project management

Question 5

Advertising Designer - Belleville News-Democrat

Accepted Answer

2006 through 2007 - Belleville, IL • Designed print and digital advertising for regional businesses across multiple industries • Collaborated with sales and production teams to meet deadlines in a fast-paced newsroom environment • Developed strong foundations in layout, typography, and visual storytelling under real-world constraints

Question 6

Systems Thinking

Accepted Answer

Seeing how people, process, and technology connect—and improving those connections. How this shows up in my work: I step back to understand the full system before making changes, identifying where small adjustments can reduce friction, improve clarity, or scale more effectively over time.

Question 7

Clear Communication

Accepted Answer

Translating complex ideas into practical, understandable language. How this shows up in my work: I bridge the gap between technical and non-technical teams by explaining tools, workflows, and decisions in a way that builds confidence and alignment.

Question 8

Cross-Functional Collaboration

Accepted Answer

Working comfortably across creative, technical, and leadership teams. How this shows up in my work: I adapt my communication style to the people involved, keeping projects moving while respecting different perspectives, constraints, and priorities.

Question 9

Change Leadership

Accepted Answer

Guiding teams through new tools and processes with clarity and steadiness. How this shows up in my work: I focus on adoption and long-term sustainability, helping teams understand not just what is changing, but why—and how it benefits their work.

Question 10

Practical Problem Solving

Accepted Answer

Finding solutions that work in real-world conditions. How this shows up in my work: I balance ideal outcomes with practical constraints like time, budget, and team capacity, prioritizing solutions that can actually be implemented and maintained.

Question 11

Ownership & Accountability

Accepted Answer

Taking responsibility for outcomes, not just tasks. How this shows up in my work: I’m comfortable owning projects end-to-end, following through until systems are stable, clear, and delivering the intended results.

Question 12

People-Centered Technology

Accepted Answer

Using technology to support people—not overwhelm them. How this shows up in my work: I design workflows and tools with real users in mind, prioritizing clarity, trust, and usability over complexity or novelty.

Question 13

Adaptability

Accepted Answer

Learning quickly and adjusting as needs evolve. How this shows up in my work: I stay flexible as tools, priorities, or constraints change, while keeping focus on the underlying goals and outcomes.

Professional Summary

About

Creative & Visual Systems

Systems, Automation & Tools

Web, Technical & Production

Education